If SDN refuses a new or renewing membership, registrants will be offered a refund.
Membership Cancellation by Participant
New membership cancellations received within 7 days of registration may be eligible to receive a full refund.
Cancellations received after the stated deadline will not be eligible for a refund.
Cancellations will be accepted via phone, fax or e-mail, and must be received by the stated cancellation deadline. Contact Customer Support and request to cancel. Have your account information ready. Once your account has been cancelled, we will send you a confirmation email.
All benefits and incentives received by participant must be cancelled/returned to the SDN.
All refund requests must be made by the attendee or credit card holder.
Refund requests must include the name of the attendee and/or transaction number.
Refunds will be credited back to the original credit card used for payment.
These above policies apply to all SDN memberships unless otherwise noted in the corresponding program materials.
IMPORTANT: Recurring members are responsible for the full subscription fee in the month in which they cancel, i.e., if they cancel their subscription in August, they are responsible for August fees. The subscription for that month remains active and fully functional until the end of that month. After the end of the month, their account will cease to work and the member will not be charged again.
It is not necessary to wait until the last day of the month to cancel your subscription.
If you have any problems cancelling your subscription, please contact Customer Support at 1-346-714-9404 or firstname.lastname@example.org.