F.A.Q.

FAQ

Q – How does Sport Dog Network (SDN) Subscriptions Work?

A – Your subscription payment will begin with your initial purchase. Cancel within 7 days of purchase for a full refund. After the first 7 days, there are no refunds. Each year you will be charged for another year of access and you will receive an additional order confirmation email.

Q – What is the Risk-Free Trial?

A – SDN offers a 7-day risk free trial to explore our subscriptions. This means you can purchase a subscription and try it out for 7 days. If during the 7 days you are not completely satisfied, you can cancel your subscription for a full refund. Log in to your SDN account, navigate to My Account select the "Cancel" option for the subscription, and complete the cancellation process.  The 7-day risk free trial is available to new subscribers.

Q – Can I get a partial refund for a purchased subscription if I cancel mid-month?

A – SDN offers a 7-day risk-free trial on subscriptions. You can cancel your subscription at any time during the 7-day trial. If you cancel at any subsequent time, your subscription will continue until the end of the current term. Your credit card will not be charged again after you cancel your subscription. No refunds will be processed.

Q – How do I cancel my subscription?

A – Log in to your SDN account, select the "Cancel" option for the subscription, and complete the cancellation process. You will receive an email confirming your cancellation. Your access to the subscribed products will continue until the end of the current subscribed term. There are no refunds, no further payments will be processed. If you need assistance with your cancellation, SDN Customer Support is available to help you too. Email directly to info@sportdognetwork.com or call 346-714-9404 from 9:00am-4:00pm CST Monday-Friday.

Q – If I cancel my subscription will I lose access on the day of cancellation?

A – No. Your access will continue until the end of the current subscribed term.

Q – What happens if the price of the subscription changes while I'm still subscribed?

A – If you continue your subscription, uninterrupted, your original pricing will remain the same.  If your subscription is cancelled or expires, you will need to pay the current retail price for any new purchase.

Q – I found my dog’s information on your site. I want it removed.

A – The information found within the SDN site is obtained in a few different ways. Removal request of information from SDN site, please contact customer service.

  • Members contribute this information by creating content.
  • Information is farmed from sport organization websites.
  • Sport organization gave SDN the information.

Q – I found a picture of my dog on your site. I want it removed.

A – Pictures on SDN are obtained in three ways. Removal request of information from SDN site, please contact customer service.

  • Members upload pictures.
  • SDN media team has taken a picture of your dog at a public competition.
  • SDN has purchased pictures from photographers that were taken at a public competition.

Q – Is there a cost to place ads on SDN internal Marketplace?

A – No, the ability for users to create ads on SDN’s Marketplace is included in membership.

Questions:

For assistance, contact customer service at 346-714-9404 from 9:00am-4:00pm CST Monday-Friday. You may also leave an inquiry at info@sportdognetwork.com and we will get back to you within 1-2 business days.